Our Core Values
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At the heart of everything we do.
As a leading home improvement company on Boston’s North Shore for over 40 years, A&A Services is built on a solid foundation of shared values and principles. To our customers, these standards guarantee exceptional quality, professionalism, and customer service in every interaction. To our employees and those considering joining our team, these core values define our culture and work ethic, offering you an environment of teamwork, integrity, and excellence.
Whether you’re looking to remodel your home’s exterior or seeking to be part of a committed team, understanding our core values helps illustrate what we stand for and what you can expect from us. At A&A Services, our core values are more than words – they are the foundation of our actions, guiding our work ethics and shaping our business culture. Each value below contributes to our dedication to delivering unparalleled customer service.
At A&A Services, our core values are not just philosophical statements.
They’re the essence of our company culture, deeply woven into every facet of our operations. For our customers, these values translate to exceptional service and a home improvement partner you can trust. For our team, they serve as a roadmap for personal and professional growth, fostering a work environment that supports, inspires, and rewards.
As we continue to serve homeowners and grow our team, we remain steadfast in our commitment to these core values, working daily to uphold and embody them. As a company, we take immense pride in what these values represent: the promise of quality, the drive for excellence, and the commitment to exceed your expectations with every interaction you have with us.
Be A Team Player
- Go above and beyond to help fellow employees
- When we win everyone wins
- Set goals as a team/celebrate victories
- Keep our surroundings clear/organized
- The team never wants to hear “That’s not my job”
- Work together to create the best customer experience
Do Whatever it Takes
- Be passionate about your job
- Truly wanting to help people
- Being committed to your goals and timelines
- Don’t be afraid to ask questions
- Don’t be afraid to ask for help
- What training am I willing to take to do what it takes
Dedicated To Quality
- Do the right thing
- Don’t overlook a step in the spirit of time
- Communicate additional work orders to customers in the spirit of doing quality work
- Be a professional starting with the first phone call, to booking appt., to sales experience, paperwork, to job setup, to production dept. for installation.
Act With Integrity
- Always be honest and upfront with customers and employees
- Be able to admit mistakes
- Move on from mistakes with a better plan
- Show integrity as a team, all working in the same direction with the goal of delivering a great customer experience
Deliver A Five-Star Experience
- Make it your goal to help all customers to the best of your ability, knowing they come in different sizes, shapes, and backgrounds.
- Provide great communication before, during, and after each project
- Offer exceptional follow-up
- Provide outstanding service after the job
- Act with heart and be a great listener
Our Proven Process
Step 1: Meet with a Professional
Experience the Anti-Sales Meeting
We’re your neighbors, and will professionally advise you only on what you need or want done. We treat you as we would like to be treated ourselves.
Step 2: New Product Installation
Receive Expert Installation
We will provide you an estimate, help you get financing if you need it, and complete your project quickly in an expert fashion.
Step 3: Enjoy Your Beautiful Home!
& Obtain Lifetime Support
Enjoy your improved, beautiful home! We provide a workmanship guarantee & stand by our promise to always make it right, if an issue ever arises.
Outstanding Reviews
“A & A Services installed new sliding doors and removed the old ones. I am so pleased with their professionalism, knowledge, and friendly manner. Everything from start to finish was handled perfectly - there was never a concern about anything. I can certainly recommend A & A services for quality work.”
Susan R.
“I chose A&A Services for a roof replacement. Rick came out to provide the initial estimate and from then on guided me through the whole process. He was great to work with. No pressure at any time and I was notified every step of the way. No surprises. Aurel and the roofing crew were great too! My roof looks beautiful and more importantly, my house is dry inside! Highly recommend!!”
Teresa S.
“Very pleased with recently installed storm door by A&A Services. Ed came right out and went over options, pricing & explained process & timeline. Installation was even able to be moved up and completed ahead of schedule! Installer was excellent. Professional, trustworthy service every time with this company. Thank You!”
Campbell Family
“A&A did a very nice job at my house replacing the gutters and downspouts and the main roof and many smaller ones and also the garage roof. They came on time, did a professional job and cleaned up nice when the project was complete. I would definitely use them again.”
Steve C.
Trusted Partnerships. Proven Excellence.
Contact Us
Monday – Friday: 9:00am – 5:00pm
Nights & Weekends: By Appointment Only